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Purpose
SEBI Circular dated December 27, 2023 on Extension of timelines for providing ‘choice of nomination’ in eligible demat accounts and mutual fund folios.
SEBI Circular dated November 17, 2023, on Simplified norms for processing investor’s service requests by RTA.
SEBI Circular dated September 26, 2023, on Extension of timelines for KYC details by physical shareholders.
SEBI Circular dated March 16, 2023, on Common and simplified norms for processing investor’s service requests by RTAs and norms for furnishing PAN, KYC details and nomination.
AWARENESS ABOUT ONLINE RESOLUTION OF DISPUTES IN THE INDIAN SECURITIES MARKET THROUGH ONLINE DISPUTE RESOLUTION (ODR) PORTAL
Securities and Exchange Board of India (SEBI) vide circular dated July 31, 2023 read with Corrigendum issued by SEBI dated August 04, 2023 has established a common Dispute Resolution Portal (“ODR Portal”) which harnesses online conciliation and online arbitration for resolution of disputes arising in Indian Securities Market.
The brief process to raise complaint/dispute under investor grievance redressal mechanism (including through ODR web portal) is as below:
Primary Escalation:
Raising of Complaint/Dispute with the Company and/or its Registrar and Share Transfer Agent (RTA)
Shareholders of TruCap Finance Limited (“Company”) may lodge the complaint/dispute by sending relevant documents through e-mail/physically at:
(A) To the Company:
The Company Secretary
TruCap Finance Limited,
3rd Floor, A-Wing, D. J. House, Old Nagardas Road, Andheri (East), Mumbai – 400 093.
E-mail: corpsec@trucapfinance.com
(B) To the RTA:
MCS Share Transfer Agent Limited
3B3, 3rd Floor, B-Wing, Gudecha Onclave Premises Co-op Society Limited, Kherani Road, Saki Naka, Andheri (East), Mumbai-400 072.
E-mail: subodh.mcssta@gmail.com
Second Escalation:
SEBI SCORES Portal
Disputes remaining unresolved or if the grievance is not redressed satisfactorily at First Step may raise the complaint through SEBI Complaints Redress System (SCORES) which can be accessed at https://www.scores.gov.in//
Final Escalation:
ODR Platform
After exhausting options at First Step and Second Step, if the grievance of investor is still not satisfied with the outcome, then such investor can initiate Online Dispute Resolution through the ODR portal, within the time frame specified under the law. The link for accessing the ODR portal is https://smartodr.in/login
The investor can also initiate dispute resolution through ODR portal, if the grievance is lodged with the Company/RTA was not satisfactorily resolved at any stage of subsequent escalations above(prior to or at the end of escalation/s).
NOTE:
Dispute Resolution through the ODR portal can be initiated only if such complaint/dispute is not under consideration under SCORES or is not pending before any arbitral process, court, tribunal or consumer forum or are non-arbitrable in terms of Indian law.
FEES:
There is no fee for registration of complaints/disputes on the ODR portal. However, the process of conciliation/arbitration through ODR portal may attract fees and the same shall be borne by the concerned investor/Company/RTA (as the case may be).
For accessing the aforesaid SEBI Circular/Corrigendum
Registration of E-Mail ID by Shareholders
Service of documents through E-mail
The Ministry of Corporate Affairs (“MCA”) has vide Circular No.17/2011 dt. April 21, 2011 & No.18/2011 dt. April 29, 2011, allowed the service of documents on members by a company through electronic mode.
Accordingly the Company is sending documents like Notice of General Meeting/ other notices, audited financial statements, directors’ report, auditors’ report or any other document, to its Member(s) in electronic form at the email address provided by them and/or made available to the Company by their Depositories.
Member(s) who have not yet registered their email id (including those who wish to change their already registered email id) may get the same registered/ updated either with their Depositories or by writing to the Company in any one of the following ways:
- sending hard copy of the Request Letter duly filled & signed; or
- sending scanned copy of the Request Letter, duly filled & signed, at contact@trucapfinance.com; or
- sending a request through email at contact@trucapfinance.com,
followed by dispatch of signed copy of the said email to the Company at its registered office at
TruCap Finance Limited, 3rd Floor, A Wing, D.J.House, Old Nagardas Road, Andheri (East), Mumbai – 400069 Maharashtra
Valuation of Market Linked Non-Convertible Debentures
TruCap Finance Limited issues Rated, Listed, Secured, Redeemable, Principal Protected Non-Convertible Market Linked Debentures (MLDs) that combine features of debt and equities/commodities/customized indices, etc. These MLDs offer investors an opportunity to invest in tailor-made products which may be suited to their market expectation and investment horizon and can potentially earn better returns than fixed deposits. Please review the relevant offer document / memorandum of private placement / pricing supplement relating to the specific MLDs for details on the MLDs including their risk factors. ICRA Analytics Limited has been appointed as the valuation agency for valuation of these debentures. As per the Guidelines for Issue and Listing of Structured Products / Market Linked Debentures dated September 28, 2011 issued by the SEBI, depending on the valuation agency mentioned in the offer document / memorandum of private placement / pricing supplement; latest and historical valuations provided by the valuation agent will be available on https://icraanalytics.com/home/MldValuation. The valuation provided by the valuation agency may vary from the value determined by TruCap Finance Limited. The Company shall not be obliged to consider or rely upon the valuation provided by the valuation agency.
Investor Grievances / Company Secretary & Compliance Officer / Nodal Officer (Investor Education and Protection fund)
Ms. Sonal Sharma
Email : corpsec@trucapfinance.com
Phone No.: 022 6845 7200
Deputy Nodal Officer (Investor Education and Protection fund)
Ms. Ruchi Thakkar
Email : corpsec@trucapfinance.com
Phone No.: 022 6845 7200
Registrar & Share Transfer Agent
MCS Share Transfer Agent Limited
3B3, 3rd Floor, B-Wing,
Gudecha Onclave Premises Co-op. Society Ltd.,
Kherani Road, Saki Naka,
Andheri (E), Mumbai – 400 072
Ph: 022 – 28516021 / 6022 / 46049717 (D) Mob: 9969569190
E-mail : subodh@mcsregistrars.com Website : www.mcsregistrars.com
Debenture Trustee Details
Catalyst Trusteeship Limited
GDA House, First Floor
Plot No. 85, S.No. 94 & 95,
Bhusari Colony (Right), Kothrud,
Pune – 411038
*Disclaimer: Queries must be addressed to the corresponding specific email Ids as provided, we shall not be obligated to address queries that are sent to the wrong e-mail IDs
Registration of E-Mail ID by Shareholders
Service of documents through E-mail
The Ministry of Corporate Affairs (“MCA”) has vide Circular No.17/2011 dt. April 21, 2011 & No.18/2011 dt. April 29, 2011, allowed the service of documents on members by a company through electronic mode.
Accordingly the Company is sending documents like Notice of General Meeting/ other notices, audited financial statements, directors’ report, auditors’ report or any other document, to its Member(s) in electronic form at the email address provided by them and/or made available to the Company by their Depositories.
Member(s) who have not yet registered their email id (including those who wish to change their already registered email id) may get the same registered/ updated either with their Depositories or by writing to the Company in any one of the following ways:
- sending hard copy of the Request Letter duly filled & signed; or
- sending scanned copy of the Request Letter, duly filled & signed, at contact@trufinvet.in; or
- sending a request through email at contact@trufinvet.in,
followed by dispatch of signed copy of the said email to the Company at its registered office at
TRU Finvest Limited, 3rd Floor, A Wing, D.J.House, Old Nagardas Road, Andheri (East), Mumbai – 400069 Maharashtra
Valuation of Market Linked Non-Convertible Debentures
TRU Finvest Limited (TFL) issues Rated, Listed, Secured, Redeemable, Principal Protected Non-Convertible Market Linked Debentures (MLDs) that combine features of debt and equities/commodities/customized indices, etc. These MLDs offer investors an opportunity to invest in tailor-made products which may be suited to their market expectation and investment horizon and can potentially earn better returns than fixed deposits. Please review the relevant offer document / memorandum of private placement / pricing supplement relating to the specific MLDs for details on the MLDs including their risk factors. ICRA Analytics Limited has been appointed as the valuation agency for valuation of these debentures. As per the Guidelines for Issue and Listing of Structured Products / Market Linked Debentures dated September 28, 2011 issued by the SEBI, depending on the valuation agency mentioned in the offer document / memorandum of private placement / pricing supplement; latest and historical valuations provided by the valuation agent will be available on https://icraanalytics.com/home/MldValuation. The valuation provided by the valuation agency may vary from the value determined by DFL. DFL shall not be obliged to consider or rely upon the valuation provided by the valuation agency.